All of our products can be ordered directly from our website. Or if you prefer, you can talk to our sales managers to make an order via phone, or email. Let us know how we could work with you!

We accept valid purchase orders by e-mail, phone call, and on-line. Contact our sales team to place an order.

Email, call or fill in Ask For Help form to submit our Quotation form.

Our sales team will reach you back after sending your Quotation or Order request.

Price policy

The price is based on the price list on the date the contract is made. The prices are EXW (Incoterms 2010). The original price currency is Euro, the USD price will depend on Euro – USD currency rate on the date of the purchase.

Order Cancellation

In case of attempt to cancel an order, buyer can do it before the products are shipped. Once shipped, the order cannot be canceled.

Privacy Policy

All information provided by you is strictly confidential. Your personal information will not be shared, or modified in any way without your previous agreement.

If you place an order, we request certain personal information: contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the security code). We use this information for billing purposes and to arrange delivery properly. If we have trouble processing an order, we will use your contact information. Your telephone number is required for shipping purposes in case FedEx needs to contact you regarding the delivery.

Claims and Replacement/Refund

For products that have been confirmed to be defective, or not corresponding to the specification and need to be replaced, we require that the entire quantity that was purchased be returned to us so that we can inspect it properly. Then we will ship the replacement goods free of charge. It’s also possible to request for returning money. In this case all duties, domestic and international taxes, shipping and customs fees are paid by the buyer and are not refunded. Customized orders are on the best effort basis with no refunds.

Shipping and Delivery Terms

All the goods are delivered via FedEx courier service, the delivery fee is added to the invoice which is applied to the products while shipping. Customers can use their own Express courier account number, or agree about any other way of delivery. All customs / duty charges have to be paid by purchaser.

The orders can be shipped within 1-3 working days if they are in stock, in case of their unavailability, the delivery time will be 4-6 weeks. The delivery schedule for nonstandard and R&D products varies depending on private agreement.

Payment terms

NET30 (within 30 days after delivery) by Bank Transfer to:

SWEDBANK

Liivalaia 8, 15040 Tallinn, Estonia

HABAEE2X

EE96 2200 2210 6291 6403

Payment methods

- According to the invoice within 30 days after you have received the goods. Our official order confirmation letter will be issued within 1 day after getting on-line order. Our invoice will be sent to you with the ordered items, or by e-mail before shipment upon the customer's request.

- Credit card placing the order on-line. We accept Visa, MasterCard. Approved currency is Euro and USD.

Note: All charges and commissions of corresponding banks during transfer to Buyer's account.

We are always happy to communicate with our customers

The professionalism and friendliness of employees TipsNano to a long and trusting relationship. If You have any questions, requests, suggestions, comments regarding the operation of our site or work in General — please call or email us and we will respond with gratitude and take Your opinion into consideration.

Contact us: sales@tipsnano.com

Skype: tipsnano